Privacy Policy

Last updated: June 2026

At Souq-top (souq-top.com), we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have over it.

1. Information We Collect

When you visit or make a purchase from our store, we may collect:

• Personal identification information — name, email address, phone number, billing and shipping address
• Payment information — processed securely via Shopify Payments or Stripe; we do not store your card details
• Device and usage data — IP address, browser type, pages visited, time spent on site (via cookies)
• Order and transaction history

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and customer service communications
• Improve our website and product offerings
• Comply with legal obligations (e.g., tax, customs documentation)
• Send promotional emails — only with your consent; you can unsubscribe at any time

3. Sharing Your Information

We do not sell your personal data. We share it only with:

• Shopify — our e-commerce platform (see Shopify's Privacy Policy)
• CJ Dropshipping — our fulfillment partner, who processes your shipping address to dispatch orders
• Stripe / Payment processors — for secure payment processing
• Shipping carriers — to deliver your order
• Legal authorities — if required by law

4. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can control cookie preferences in your browser settings. Disabling cookies may affect some site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time (subject to legal requirements).

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

EU/UK customers have additional rights under GDPR and UK GDPR. To exercise any of these rights, contact us at support@souq-top.com.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including China (for order fulfillment via CJ Dropshipping). We ensure appropriate safeguards are in place.

8. Children's Privacy

Our store is not directed at children under 16. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

Questions about your privacy? Reach us at:
Email: support@souq-top.com
Website: souq-top.com